Privacy policy

This Privacy Policy describes how Neously (the "Site", "we", "us", or "our") collects and uses your personal information when you visit, use our services, or make a purchase from neously.com (the "Site") or communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services.

Please read this Privacy Policy carefully. By using and accessing the Services, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access the Services.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post any revised Privacy Policy on the Site and update the "Last updated" date.

How We Collect and Use Your Personal Information

We collect personal information about you from a variety of sources, depending on how you interact with us. We may use your information to provide the Services, communicate with you, fulfill legal obligations, enforce terms, and protect the rights of our users.

What Personal Information We Collect

We collect information you submit directly through the Services, such as:

  • Basic contact details (name, address, phone number, email)
  • Order information (billing, shipping addresses, payment details)
  • Account information (username, password)
  • Shopping information (items viewed or in the cart)
  • Customer support information

Some features may require you to provide certain information, which is necessary to access specific features.

Information We Collect through Cookies

We automatically collect certain usage data about your interaction with the Services via cookies, pixels, and similar technologies. This includes device information, browser details, IP address, and other data on your interaction with the Services.

How We Use Your Personal Information

We use your personal information for the following purposes:

  • Providing Products and Services: To process payments, fulfill orders, send notifications, manage your account, and enable shipping, returns, and exchanges.
  • Marketing and Advertising: To send promotional communications and show relevant advertisements, tailored to your preferences and interactions.
  • Security and Fraud Prevention: To detect, investigate, and prevent fraudulent, illegal, or malicious activity.
  • Customer Support: To respond to your inquiries and improve our services.

Cookies

We use cookies to improve our Services and to remember user preferences. Cookies also allow us to analyze user interactions and power advertising on our site and others. You may adjust your browser settings to remove or block cookies, but this could impact your experience with certain features.

Mobile Information

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Security and Retention of Your Information

We implement security measures to protect your personal information. However, no system is impenetrable, and data in transit may not always be secure. We retain personal information only as long as necessary to fulfill the purposes described, comply with legal obligations, or resolve disputes.

Your Rights and Choices

Depending on your location, you may have the right to:

  • Access personal information we hold about you
  • Request deletion or correction of inaccurate personal information
  • Restrict or withdraw consent for processing
  • Exercise any of these rights by contacting us

Complaints

If you have complaints about how we process your personal information, you can contact us. If unsatisfied with our response, you may also appeal the decision to the appropriate data protection authority.

International Users

We may transfer your personal information outside your country, including to the United States. Data transfers will rely on recognized transfer mechanisms or legal agreements as required by law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at info@neously.com

Boundless LLC