Yes, once your order has been processed and shipped, we’ll email you a tracking number so you can follow your package’s journey. If you don’t receive this email within a few days of placing your order, check your spam folder or contact us for assistance.

Tracking your order is easy! Use the tracking number we sent to your email after your order was shipped. Simply click on the tracking link or visit the carrier’s website and enter your tracking number for updates. Still having trouble? Reach out to us at info@neously.com, and we’ll help you out.

If your package hasn’t arrived within the expected timeframe or seems to be missing, please contact us right away at info@neously.com. We recommend checking with neighbors or your local delivery service first. If it was stolen, you may also want to file a report with your local authorities. Our team will assist you in resolving the issue as quickly as possible.

Shipping times depend on your location and the shipping method you choose at checkout. Standard shipping typically takes 8-12 business days. You’ll receive estimated delivery times when you complete your purchase.